Shipping Policy

This Shipping Policy explains the shipping and delivery arrangements for orders placed through the website operated by SMARTSOFT SOLUTIONS SDN. BHD.

By placing an order through our website, You acknowledge that You have read, understood, and agreed to the terms of this Shipping Policy.

1. Shipping Overview

SMARTSOFT SOLUTIONS SDN. BHD. provides delivery services for Goods purchased through our website.

Our shipping service is currently available within Malaysia only.

We are committed to processing and delivering orders within a reasonable timeframe while working with our delivery partners to ensure that orders reach customers safely and efficiently.

The following shipping conditions apply:

• Shipping is available within Malaysia only.
• Free shipping is provided for orders.
• The standard delivery timeframe is within 7 days.
• Overnight delivery is not available.
• International shipping is not available.
• Delivery is subject to product availability and successful order processing.
• Delivery times may vary depending on the delivery location and circumstances affecting courier operations.

2. Shipping Area

We currently provide shipping services to addresses located within Malaysia.

This includes delivery to eligible residential and business addresses within Malaysia, subject to courier service availability in the relevant area.

Customers are responsible for providing a complete and accurate Malaysian delivery address during checkout.

The Company reserves the right to determine whether a particular delivery address can be serviced based on the availability and coverage of our delivery partners.

3. No International Shipping

At this time, SMARTSOFT SOLUTIONS SDN. BHD. does not provide international shipping.

We do not currently ship orders to destinations outside Malaysia, including overseas residential addresses, international business addresses, or international forwarding addresses.

If an international delivery address is provided, the Company reserves the right to cancel the affected order.

Customers who are located outside Malaysia may only place an order where the Goods can be delivered to a valid and eligible address within Malaysia.

4. Free Shipping

The Company currently provides free standard shipping for orders placed through our website.

Customers will not be charged a separate standard shipping fee for eligible deliveries within Malaysia.

Unless otherwise expressly stated, the free shipping arrangement applies to standard delivery only.

The Company reserves the right to change its shipping arrangements or introduce different delivery charges in the future. Any applicable changes will be reflected on the Website or during the checkout process.

5. Standard Delivery Time

Our standard delivery timeframe is within 7 days.

The delivery period generally begins after the order has been successfully confirmed and is ready for processing.

The 7-day delivery timeframe is an estimated standard delivery period and may be affected by circumstances such as:

• Order processing time;
• Product availability;
• Courier collection schedules;
• Delivery location;
• Public holidays;
• Weekends;
• Peak shopping periods;
• Severe weather;
• Traffic or transportation disruptions;
• Courier delays;
• Operational disruptions;
• Incorrect delivery information; or
• Other circumstances beyond the Company’s reasonable control.

While We make reasonable efforts to ensure that orders are delivered within the stated timeframe, We do not guarantee delivery on a specific date.

6. No Overnight Delivery

Overnight delivery is not available.

Customers cannot request or purchase an overnight, same-night, or next-day guaranteed delivery service through the Website.

Orders will be processed according to our standard order processing and delivery procedures.

If You require an order urgently, You should take the standard delivery timeframe into consideration before placing Your Order.

The Company shall not be responsible for losses, inconvenience, or expenses arising from a customer’s expectation of overnight or expedited delivery where such service has not been expressly offered or confirmed by the Company.

7. Order Processing

After You successfully place an Order, the Company will process the Order for fulfillment.

Order processing may include:

1. Verifying the Order;
2. Confirming payment;
3. Checking product availability;
4. Preparing the Goods;
5. Packaging the Goods;
6. Arranging collection by the delivery provider; and
7. Dispatching the Goods to the delivery address provided by You.

Orders may not be dispatched immediately after payment is completed.

The delivery timeframe may depend on when the Order is successfully processed and handed over to the relevant delivery provider.

8. Product Availability and Shipping

Delivery is subject to the availability of the Goods purchased.

If an item in Your Order becomes unavailable, requires additional processing time, or cannot be fulfilled as originally expected, the Company may contact You regarding the Order.

Where necessary, We may:

• Offer an alternative arrangement;
• Delay dispatch until the Order can be fulfilled;
• Split an Order where appropriate;
• Cancel the affected item; or
• Cancel the affected Order and provide an applicable refund.

Any refund will be handled in accordance with the Company’s applicable refund policy.

9. Delivery Address

You must provide a complete and accurate delivery address when placing an Order.

This may include:

• Full name of recipient;
• House or building number;
• Unit or floor number, where applicable;
• Street name;
• Area or township;
• Postcode;
• City or district;
• State; and
• Contact number.

Customers should carefully review their delivery information before completing an Order.

The Company is not responsible for delays, failed deliveries, additional delivery attempts, or other issues caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

10. Changes to Delivery Address

If You need to change Your delivery address after placing an Order, You should contact Us as soon as possible.

A delivery address change may not be possible once the Order has been processed, packed, dispatched, or handed over to the courier.

The Company reserves the right to determine whether a requested address change can be accommodated.

If an address change results in additional costs imposed by a third-party delivery provider, You may be responsible for those costs where applicable and where legally permitted.

11. Courier and Delivery Provider

The Company may use third-party courier or logistics providers to deliver Goods to customers.

The delivery provider may be selected by the Company based on factors such as:

• Delivery location;
• Product type;
• Availability;
• Courier coverage;
• Operational requirements; and
• Other logistical considerations.

Once an Order has been handed over to the delivery provider, the delivery process may be subject to the courier’s operational procedures and conditions.

The Company will make reasonable efforts to assist customers with delivery-related issues where appropriate.

12. Delivery Tracking

Where tracking information is available, the Company or its delivery partner may provide tracking details to the customer.

Tracking information may take some time to become active after an Order has been dispatched.

Customers should use the tracking information provided to monitor the progress of their delivery where applicable.

The Company does not guarantee that tracking information will be updated continuously or in real time, as tracking updates are generally controlled by the relevant delivery provider.

13. Delivery Attempts

The delivery provider may attempt to deliver the Order to the address provided by the customer.

If the recipient is unavailable, the courier may make another delivery attempt or provide instructions for collection or rescheduling, depending on the courier’s procedures.

Customers are responsible for ensuring that someone is reasonably available to receive the Order where necessary.

Repeated unsuccessful delivery attempts may result in the Order being returned to the Company or another appropriate facility.

14. Failed Delivery

A delivery may fail due to circumstances including, but not limited to:

• Incorrect address;
• Incomplete address;
• Incorrect postcode;
• Recipient unavailable;
• Recipient refusing delivery;
• Inability to contact the recipient;
• Restricted access to the delivery location;
• Address outside courier coverage;
• Natural disasters;
• Severe weather;
• Courier operational issues; or
• Other circumstances beyond the Company’s reasonable control.

Where a delivery fails, the Company may contact the customer to determine the appropriate next step.

Any additional delivery arrangement or cost may be subject to the circumstances of the failed delivery and the applicable courier’s requirements.

15. Remote and Restricted Areas

Certain remote, rural, island, or restricted locations may be subject to different delivery conditions or longer delivery times depending on courier coverage.

Although standard shipping is provided within Malaysia, delivery availability may vary by specific address.

Where a delivery provider cannot service a particular address, the Company may contact the customer to arrange an alternative delivery address or other appropriate solution.

16. Delayed Deliveries

The Company aims to deliver orders within the standard 7-day timeframe.

However, delays may occasionally occur due to circumstances outside Our reasonable control.

Examples include:

• Public holidays;
• Major sales campaigns;
• High order volumes;
• Courier backlogs;
• Severe weather;
• Flooding;
• Road closures;
• Transportation disruptions;
• Natural disasters;
• Government restrictions;
• Labour disruptions;
• System failures;
• Supplier delays; or
• Other unforeseen circumstances.

Where a delivery is delayed, We will make reasonable efforts to assist the customer and provide available information regarding the Order.

17. Public Holidays and Peak Periods

Delivery times may be longer during public holidays, festive periods, major online shopping campaigns, promotional periods, or periods of unusually high order volume.

Customers are encouraged to place Orders in advance when Goods are required for a specific occasion or deadline.

The standard 7-day delivery timeframe may be affected during such periods.

18. Damaged Packages

Customers should inspect the package and Goods as soon as reasonably possible after delivery.

If the package appears visibly damaged, opened, crushed, wet, or otherwise compromised upon delivery, You should document the condition of the package and contact the Company as soon as possible.

Where appropriate, We may request photographs, videos, delivery information, Order details, or other supporting evidence to investigate the matter.

Any claim involving damaged or defective Goods will be handled according to the Company’s applicable Return, Refund and Exchange Policy.

19. Incorrect or Missing Items

If You receive an item that does not match Your Order, or if an item appears to be missing from Your shipment, You should contact Us promptly.

Please provide the relevant Order number and any information or supporting evidence requested by the Company.

We will review the issue and determine the appropriate resolution in accordance with Our applicable policies.

20. Lost Packages

If You believe that Your Order has been lost during delivery, You should contact Us as soon as reasonably possible.

Where tracking information is available, We may use the tracking information to investigate the delivery status with the relevant courier.

The Company may also contact the delivery provider to determine the status of the shipment.

The resolution of a lost shipment may depend on the outcome of the courier investigation and the circumstances of the delivery.

21. Delivery Confirmation

An Order may be considered delivered when the delivery provider records the shipment as successfully delivered to the address or recipient provided by You.

Where applicable, the delivery provider may obtain proof of delivery through methods such as:

• Recipient confirmation;
• Signature;
• Photograph;
• Delivery scan;
• Electronic confirmation; or
• Other delivery records.

Customers should ensure that their delivery information and contact details are accurate to reduce the possibility of delivery disputes.

22. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information;
• Providing a valid Malaysian delivery address;
• Providing a reachable contact number;
• Monitoring delivery tracking where available;
• Being available to receive the Order where necessary;
• Checking the Goods after delivery; and
• Contacting the Company promptly regarding any delivery problem.

The Company shall not be responsible for delivery issues caused by information or instructions incorrectly provided by the customer.

23. Delivery to Business Addresses

Orders may be delivered to eligible business addresses within Malaysia where courier service is available.

Customers should ensure that the recipient’s name, company name, unit number, building name, and other relevant information are correctly provided.

Where a business address has restricted delivery hours or access requirements, the customer should provide suitable delivery instructions during checkout where such functionality is available.

The Company is not responsible for delays caused by restricted access or the inability of the courier to access the premises.

24. Delivery to Residential Addresses

For residential deliveries, customers should ensure that the delivery address and contact number are accurate.

Where the recipient is unavailable, the courier may follow its standard procedures for another delivery attempt, collection, or rescheduling.

The Company does not guarantee that the courier will contact the recipient before every delivery attempt.

25. No Self-Collection Unless Confirmed

Unless specifically stated or separately agreed by the Company, orders are intended to be delivered through our designated delivery arrangements.

Customers should not assume that self-collection is available.

If self-collection is offered for a particular Order, the Company will provide the relevant collection instructions separately.

26. Shipping Restrictions

The Company currently does not provide:

• International shipping;
• Overnight delivery;
• Same-day delivery;
• Guaranteed next-day delivery; or
• Other expedited delivery services unless expressly offered and confirmed by the Company.

Only the shipping options displayed or confirmed by the Company at the time of purchase are available.

27. Order Splitting

Where an Order contains multiple Goods, the Company may, where necessary, ship the items separately.

This may occur due to product availability, warehouse arrangements, packaging requirements, or other logistical reasons.

Where an Order is split into multiple shipments, customers will not normally be charged additional standard shipping fees for the separate shipments where free standard shipping applies.

28. Shipping Policy Changes

The Company reserves the right to update, amend, modify, or change this Shipping Policy at any time.

Changes may be made to reflect:

• Changes to our delivery arrangements;
• Changes to courier availability;
• Changes to shipping coverage;
• Changes to operational requirements;
• Changes to applicable laws;
• Changes to delivery timeframes; or
• Other business requirements.

The updated Shipping Policy will be published on the Website with the relevant updated date.

Your continued use of the Website after changes have been published constitutes acceptance of the updated Shipping Policy.

29. Force Majeure

The Company shall not be responsible for delivery delays or failures caused by events beyond Our reasonable control.

Such circumstances may include:

• Natural disasters;
• Floods;
• Fires;
• Severe weather;
• Pandemics or epidemics;
• War;
• Civil unrest;
• Government restrictions;
• Road closures;
• Transportation disruptions;
• Courier disruptions;
• Labour disputes;
• Power failures;
• Internet or telecommunications failures;
• Supplier disruptions; or
• Other unforeseen circumstances beyond Our reasonable control.

Where such circumstances occur, We will make reasonable efforts to resume normal delivery arrangements as soon as practicable.

30. Contact Us

If You have questions regarding this Shipping Policy, Your Order, delivery arrangements, or the status of a shipment, You may contact Us using the information below:

SMARTSOFT SOLUTIONS SDN. BHD.

Address:
35, JALAN DESIRAN MALAWATI 1/1,
TAMAN DESIRAN MALAWATI,
45000 KUALA SELANGOR,
SELANGOR, MALAYSIA.

Email: smartsoft_solutions@outlook.com

Contact Number: +601172276779

Website: https://smartsoft-solutions.online/

By placing an Order through our Website, You acknowledge that You have read and understood this Shipping Policy and agree to the shipping and delivery conditions stated herein.