Terms & Conditions

Please read these Terms & Conditions carefully before accessing or using the Service operated by SMARTSOFT SOLUTIONS SDN. BHD.

By accessing, browsing, registering an account, placing an order, or otherwise using the Service, You acknowledge that You have read, understood, and agree to be bound by these Terms & Conditions. If You do not agree with any part of these Terms & Conditions, You should not access or use the Service.

Definitions

For the purposes of these Terms & Conditions:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms & Conditions) refers to SMARTSOFT SOLUTIONS SDN. BHD.
“Goods” refers to the items offered for sale on the Service, including computer accessories, computer peripherals, and other related products made available by the Company.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the SMARTSOFT SOLUTIONS SDN. BHD. website, accessible from https://smartsoft-solutions.online/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
“Website” refers to the Service operated by the Company.
“Content” refers to all text, product descriptions, photographs, graphics, logos, images, videos, designs, information, and other materials made available through the Service.
“Third Party” means any person, company, business, service provider, platform, payment provider, delivery provider, manufacturer, or other entity that is not directly controlled by the Company.

Acceptance of Terms

These Terms & Conditions govern Your access to and use of the Service and constitute a legally binding agreement between You and the Company.

By using the Service, You confirm that:

You are legally capable of entering into a binding agreement;
The information You provide to Us is accurate, complete, and current;
You will use the Service only for lawful purposes;
You will comply with these Terms & Conditions and all applicable laws and regulations; and
You accept responsibility for all activities carried out through Your use of the Service.

If You are accessing or using the Service on behalf of a company, organization, or other legal entity, You represent and warrant that You have the authority to bind that entity to these Terms & Conditions.

Eligibility to Use the Service

You must provide accurate and truthful information when using the Service.

The Company reserves the right to refuse service, cancel an account, cancel an Order, or restrict access to the Service where We reasonably believe that information provided by You is inaccurate, misleading, fraudulent, or otherwise inconsistent with these Terms & Conditions.

You are responsible for ensuring that Your use of the Service complies with all applicable laws and regulations in Malaysia and any other jurisdiction from which You access the Service.

Products and Goods

The Company offers computer accessories, computer peripherals, and related products through the Service.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, compatibility information, prices, availability, and other product information displayed on the Service are accurate and up to date.

However, minor differences may occur between the Goods displayed on the Website and the Goods You receive due to:

Differences in screen settings and display resolution;
Lighting and photography conditions;
Manufacturer packaging changes;
Product revisions or updated designs;
Variations in colour, texture, size, or appearance; or
Changes made by manufacturers or suppliers.

Product images are provided for illustration purposes unless otherwise stated.

You should carefully review the product description and specifications before placing an Order.

Product Availability

All Goods displayed on the Service are subject to availability.

The Company does not guarantee that any particular product will remain available for purchase at all times.

We reserve the right to:

Limit the quantity of Goods available for purchase;
Discontinue any product;
Change product specifications;
Change product availability;
Correct product information;
Refuse or cancel Orders; or
Remove products from the Service at any time without prior notice.

If an Order has been placed for a product that subsequently becomes unavailable, We may cancel the affected Order and provide an appropriate refund where payment has already been made.

Product Compatibility

For computer accessories and peripherals, You are responsible for ensuring that the Goods You purchase are compatible with Your computer, laptop, operating system, device, hardware, software, ports, connectors, power requirements, and other equipment.

The Company is not responsible for compatibility issues arising from incorrect product selection, inaccurate information provided by You, incompatible hardware or software, or failure to review the product specifications before purchase.

Where compatibility information is provided on the Website, such information is intended as general guidance and should be reviewed carefully before purchase.

Pricing

All prices displayed on the Service are subject to change without prior notice.

The Company reserves the right to correct pricing errors, typographical errors, promotional errors, or other inaccuracies displayed on the Website.

If an Order has been placed at an incorrect price due to a technical, typographical, system, or human error, We reserve the right to cancel the Order and provide a refund of any amount already paid for the affected Order.

Unless otherwise stated, any applicable delivery charges, taxes, duties, fees, or other charges will be displayed during the ordering or checkout process where applicable.

Orders

When You place an Order through the Service, You are making a request to purchase the selected Goods.

Submitting an Order does not automatically guarantee that the Order will be accepted.

The Company reserves the right to accept or reject any Order at Our discretion, including where:

The Goods are unavailable;
There is an error in the product description or price;
There is an error in the Order information;
Payment cannot be successfully processed;
We suspect fraudulent or unauthorized activity;
The quantity ordered appears commercially unreasonable;
The Order cannot be fulfilled due to circumstances beyond Our reasonable control; or
You have violated these Terms & Conditions.

An Order will be considered accepted when the Company confirms acceptance of the Order or begins processing the Order, subject to these Terms & Conditions.

Order Information

You are responsible for ensuring that all Order information is correct before completing Your purchase.

This includes, but is not limited to:

Your name;
Contact number;
Email address;
Billing information;
Delivery address;
Product selection;
Product quantity; and
Any other information required to process the Order.

The Company is not responsible for delays, failed deliveries, additional charges, or other consequences resulting from incorrect or incomplete information provided by You.

Order Cancellation

The Company may permit Order cancellation depending on the status of the Order.

Once an Order has been processed, packed, dispatched, or handed over to a delivery provider, cancellation may no longer be possible.

If You wish to cancel an Order, You should contact Us as soon as possible using the contact details provided below.

The Company reserves the right to determine whether an Order can be cancelled based on its processing status.

Any refund arising from an approved cancellation will be handled in accordance with the Company’s applicable Refund, Return and Exchange Policy.

Payment

You agree to provide valid and accurate payment information when placing an Order.

Payment must be successfully received or authorized before an Order is processed, unless otherwise agreed by the Company.

The Company may use third-party payment processors or payment service providers to process transactions.

We do not guarantee uninterrupted availability of any particular payment method.

If a payment is declined, reversed, disputed, cancelled, or otherwise unsuccessful, the Company reserves the right to suspend or cancel the relevant Order.

You agree not to use fraudulent, unauthorized, stolen, or otherwise unlawful payment methods.

Promotions and Discounts

The Company may offer promotions, discounts, vouchers, campaigns, special prices, or other promotional offers from time to time.

Unless expressly stated otherwise:

Promotions are subject to availability;
Promotions may have specific terms and conditions;
Promotions cannot necessarily be combined;
Promotional offers may have an expiry date;
The Company reserves the right to modify or terminate a promotion; and
Promotional offers may not be exchanged for cash.

Any promotional offer will be subject to the specific terms communicated by the Company at the time of the promotion.

Delivery

The Company will arrange delivery of accepted Orders to the delivery address provided by You, subject to the Company’s applicable Shipping Policy.

Estimated delivery periods are provided as guidance and may vary depending on product availability, order volume, courier operations, weather conditions, public holidays, peak periods, logistical disruptions, and other circumstances.

The Company does not guarantee a specific delivery date unless expressly stated otherwise.

Once Goods have been handed over to a third-party courier or delivery provider, delivery may be affected by circumstances outside the Company’s reasonable control.

Delivery Address

You are responsible for providing an accurate and complete delivery address.

If Goods cannot be delivered due to an incorrect address, incomplete address, recipient unavailability, refusal to receive the Goods, or other circumstances attributable to You, additional delivery arrangements or charges may apply where permitted.

The Company may not be responsible for delays or losses resulting from incorrect delivery information supplied by You.

Inspection of Goods

Upon receiving Your Order, You should inspect the Goods as soon as reasonably possible.

If You receive an incorrect, damaged, defective, spoiled, or otherwise materially different product, You should contact the Company promptly and provide the relevant Order details and supporting evidence where requested.

Any return, refund, or exchange will be handled according to the Company’s applicable Return, Refund and Exchange Policy.

Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to the Company’s applicable Return, Refund and Exchange Policy.

Unless otherwise stated in that policy, Goods may not be returned, refunded, or exchanged merely because You have changed Your mind, selected the wrong product, or no longer require the Goods.

Where a return, refund, or exchange is approved, You may be required to provide:

Order details;
Proof of purchase;
Photographs or videos of the Goods;
Photographs of damaged packaging;
A description of the issue; or
Other reasonable information necessary to assess the claim.

The Company reserves the right to reject a return, refund, or exchange request where the applicable requirements have not been satisfied.

Warranties

Certain Goods may be supplied with a manufacturer’s warranty or other applicable warranty.

Where a manufacturer’s warranty applies, the warranty may be subject to the manufacturer’s own terms, conditions, exclusions, and procedures.

Unless expressly stated by the Company, the Company does not provide additional warranties beyond those expressly required by applicable law or specifically stated for the relevant Goods.

You should retain proof of purchase where required for warranty claims.

User Accounts

Certain features of the Service may require You to create an account.

You are responsible for maintaining the confidentiality of Your account information and password.

You agree to immediately notify the Company if You believe that Your account has been accessed without authorization.

You are responsible for all activities conducted through Your account unless the unauthorized use resulted from circumstances directly attributable to the Company.

The Company reserves the right to suspend or terminate accounts that violate these Terms & Conditions or are reasonably suspected of being involved in fraudulent, unlawful, or abusive activity.

Prohibited Uses

You agree not to use the Service:

For any unlawful or fraudulent purpose;
To violate any applicable law or regulation;
To impersonate another person or entity;
To provide false or misleading information;
To interfere with the operation of the Service;
To attempt to gain unauthorized access to the Service or its systems;
To introduce viruses, malware, malicious code, or other harmful material;
To collect or misuse information belonging to other users;
To reproduce, copy, modify, distribute, or commercially exploit Website Content without permission;
To use automated systems to scrape or extract Website Content without authorization;
To engage in activities that could damage the reputation or operation of the Company; or
In any manner that violates these Terms & Conditions.

The Company reserves the right to take appropriate action against any unauthorized or prohibited use of the Service.

Intellectual Property

Unless otherwise stated, all Content appearing on the Service, including but not limited to:

Text;
Product descriptions;
Graphics;
Logos;
Photographs;
Images;
Website layouts;
Page designs;
Icons;
Software;
Website functionality; and
Other materials

are owned by or licensed to the Company and are protected by applicable intellectual property laws.

You may access and use the Content for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, publish, transmit, sell, license, create derivative works from, or commercially exploit the Company’s Content without prior written permission.

Nothing in these Terms & Conditions grants You ownership of any intellectual property belonging to the Company.

Trademarks

The Company’s name, logos, branding, service names, product names, and other marks displayed on the Service may constitute trademarks or other protected intellectual property.

You may not use such marks without the Company’s prior written consent or the permission of the relevant trademark owner.

Third-party trademarks appearing on the Service remain the property of their respective owners.

Third-Party Services

The Service may contain or rely upon third-party services, including payment processors, delivery providers, hosting providers, analytics services, social media services, and other external platforms.

The Company does not control all third-party services and is not responsible for their availability, performance, policies, content, security, or practices.

Your use of third-party services may be subject to separate terms and conditions imposed by those third parties.

Third-Party Links

The Service may contain links to websites or services operated by third parties.

Such links are provided for convenience or informational purposes.

The Company does not necessarily endorse, control, or guarantee the accuracy, availability, security, or reliability of third-party websites.

You access third-party websites at Your own risk and should review their respective terms, privacy policies, and other applicable policies.

Website Availability

The Company makes reasonable efforts to keep the Service available and operational.

However, We do not guarantee that the Service will always be available, uninterrupted, secure, error-free, or free from viruses or other harmful components.

The Service may occasionally be unavailable due to:

Maintenance;
Updates;
Technical issues;
Server problems;
Internet connectivity;
Security incidents;
Third-party service interruptions;
System failures; or
Circumstances beyond Our reasonable control.

The Company reserves the right to modify, suspend, restrict, or discontinue any part of the Service without prior notice where reasonably necessary.

Accuracy of Information

We make reasonable efforts to ensure that information provided through the Service is accurate and current.

However, errors, omissions, inaccuracies, or outdated information may occasionally occur.

The Company reserves the right to correct errors and update information at any time without prior notice.

We do not guarantee that every piece of information on the Service is complete, accurate, current, or suitable for every purpose.

Disclaimer

To the maximum extent permitted by applicable law, the Service and its Content are provided on an “as is” and “as available” basis.

The Company does not guarantee that:

The Service will meet Your particular requirements;
The Service will always be available;
The Service will operate without interruption;
The Service will be completely secure;
Information provided through the Service will always be accurate or complete; or
Any errors or defects will always be corrected.

Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any right, remedy, guarantee, or protection that cannot lawfully be excluded, restricted, or limited under applicable Malaysian law.

Limitation of Liability

To the maximum extent permitted by law, the Company, its directors, officers, employees, representatives, agents, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage arising from or relating to Your use of, or inability to use, the Service or Goods.

This may include, where legally permissible:

Loss of profits;
Loss of revenue;
Loss of business;
Loss of opportunities;
Loss of data;
Loss of goodwill;
Business interruption; or
Other indirect or consequential losses.

Nothing in these Terms & Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Personal Use

Unless otherwise agreed in writing, the Service is intended for lawful consumer and business purchasing purposes.

You agree not to purchase Goods for fraudulent purposes, unlawful resale activities, or any activity that violates applicable laws or these Terms & Conditions.

Indemnification

To the maximum extent permitted by applicable law, You agree to indemnify and hold harmless the Company, its directors, officers, employees, agents, affiliates, suppliers, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from or relating to:

Your violation of these Terms & Conditions;
Your unlawful use of the Service;
Your misuse of the Goods;
Your violation of any applicable law or regulation;
Your infringement of another person’s intellectual property or other rights; or
Your negligent or wrongful conduct.

This obligation shall apply to the extent permitted by applicable law.

Force Majeure

The Company shall not be liable for any delay, failure, interruption, or inability to perform its obligations where such delay or failure results from circumstances beyond Our reasonable control.

Such circumstances may include, but are not limited to:

Natural disasters;
Floods;
Fire;
Severe weather;
Epidemics or pandemics;
War;
Terrorism;
Civil unrest;
Government actions;
Changes in laws or regulations;
Labour disputes;
Transportation disruptions;
Courier or logistics failures;
Power outages;
Internet or telecommunications failures;
Cybersecurity incidents;
Supplier disruptions;
Shortages of products or materials; or
Other events beyond the Company’s reasonable control.

Where such circumstances occur, the Company may take reasonable steps to minimize the impact and resume performance as soon as reasonably practicable.

Termination

The Company may suspend or terminate Your access to the Service without prior notice where We reasonably believe that You have:

Violated these Terms & Conditions;
Engaged in fraudulent or unlawful activity;
Misused the Service;
Attempted to interfere with the Service;
Provided false information; or
Engaged in conduct that may harm the Company, its users, or third parties.

Termination shall not affect any rights or obligations that accrued before termination.

Any provisions that by their nature should continue after termination shall remain in effect.

Privacy

Your use of the Service may involve the collection and processing of personal information.

The Company’s collection, use, disclosure, storage, and handling of personal information are governed by Our applicable Privacy Policy.

By using the Service, You acknowledge that You should review the Company’s Privacy Policy to understand how Your personal information is handled.

Communications

By placing an Order or contacting the Company, You agree that We may communicate with You regarding Your Order, account, delivery, payment, customer service matters, or other matters directly related to Your use of the Service.

Where permitted by applicable law and where appropriate consent has been obtained, the Company may also communicate with You regarding promotions, products, or other marketing activities.

You may contact Us to request that marketing communications be discontinued.

Notices

The Company may provide notices through the Service, by email, or through other reasonable communication methods.

You are responsible for ensuring that the contact information provided to the Company remains accurate and current.

Notices sent to the email address or contact details provided by You may be considered properly delivered where permitted by applicable law.

Changes to These Terms & Conditions

The Company reserves the right to modify or update these Terms & Conditions at any time.

Changes may be made to reflect:

Changes to the Service;
Changes to our business operations;
Changes to applicable laws;
Changes to payment or delivery arrangements;
Changes to product offerings; or
Other operational, legal, or commercial requirements.

The updated Terms & Conditions will be posted on the Service with an updated “Last Updated” date.

Your continued use of the Service after the updated Terms & Conditions become effective constitutes Your acceptance of the revised Terms & Conditions.

Severability

If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable by a competent authority, that provision shall be modified or interpreted to the minimum extent necessary to make it valid and enforceable.

If modification is not possible, the affected provision shall be severed from these Terms & Conditions.

The remaining provisions shall continue in full force and effect.

Waiver

The failure of the Company to enforce any provision of these Terms & Conditions shall not constitute a waiver of Our right to enforce that provision in the future.

Any waiver must be expressly made by the Company and shall apply only to the specific circumstance for which it was granted.

Entire Agreement

These Terms & Conditions, together with any policies, notices, and other terms expressly incorporated into them, constitute the entire agreement between You and the Company regarding Your use of the Service.

They supersede any prior or contemporaneous understandings, communications, representations, or agreements relating to the same subject matter, except where otherwise required by applicable law.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict-of-law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, Your use of the Service, or any transaction between You and the Company shall, where applicable, be subject to the jurisdiction of the courts of Malaysia.

You agree to comply with all applicable Malaysian laws and regulations when using the Service and purchasing Goods from the Company.

Nothing in this section prevents either party from exercising any mandatory statutory rights or remedies available under applicable Malaysian law.

Consumer Rights

Nothing in these Terms & Conditions is intended to remove, restrict, or exclude any rights or remedies that You may have under applicable Malaysian consumer protection laws or other mandatory legal requirements.

Where any provision of these Terms & Conditions conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail to the extent of the conflict.

Contact Us

If You have any questions, concerns, complaints, or requests regarding these Terms & Conditions, the Service, or Your Orders, You may contact Us using the information below:

SMARTSOFT SOLUTIONS SDN. BHD.

Address:
35, JALAN DESIRAN MALAWATI 1/1,
TAMAN DESIRAN MALAWATI,
45000 KUALA SELANGOR,
SELANGOR, MALAYSIA.

Email: smartsoft_solutions@outlook.com

Contact Number: +601172276779

Website: https://smartsoft-solutions.online/

By accessing or using the Service, You acknowledge that You have read, understood, and agreed to these Terms & Conditions.