Privacy Policy

SMARTSOFT SOLUTIONS SDN. BHD. (“Company”, “We”, “Us”, or “Our”) respects Your privacy and is committed to protecting the personal information You provide when using Our website and services.

This Privacy Policy explains how We collect, use, disclose, store, and protect Your personal information when You access or use Our website, place an Order, contact Us, or otherwise interact with Us.

Our website is accessible at https://smartsoft-solutions.online/ and provides computer accessories, computer peripherals, and related products.

By accessing or using Our Website, You acknowledge that You have read and understood this Privacy Policy.

1. Definitions

For the purposes of this Privacy Policy:

• “Company” refers to SMARTSOFT SOLUTIONS SDN. BHD.
• “Website” refers to the website operated by the Company and accessible at https://smartsoft-solutions.online/
• “Service” refers to the Website and the services, features, functions, and facilities made available through it.
• “Personal Data” or “Personal Information” refers to information relating to an identifiable individual.
• “You”, “Your”, or “User” refers to any individual accessing or using the Website or purchasing Goods from Us.
• “Goods” refers to computer accessories, computer peripherals, and other products offered for sale through the Website.
• “Order” refers to a request made by You to purchase Goods from Us.
• “Third Party” refers to any external person, company, organization, service provider, payment processor, courier, or other entity that is not directly controlled by the Company.

2. Scope of This Privacy Policy

This Privacy Policy applies to Personal Data collected through:

• Our Website;
• Online Orders;
• Checkout and payment processes;
• Customer enquiries;
• Email communications;
• Telephone communications;
• Delivery arrangements;
• Customer service interactions;
• Promotional activities;
• Website forms;
• Cookies and similar technologies; and
• Other interactions between You and the Company.

This Privacy Policy does not necessarily apply to websites, applications, or services operated by third parties, even where such services are linked to or accessible through Our Website.

You should review the privacy policies of relevant third parties separately.

3. Personal Data We May Collect

Depending on how You interact with Us, We may collect different types of Personal Data.

This may include:

Personal Identification Information

• Full name;
• Username;
• Account information;
• Identification details where reasonably required for legitimate business or legal purposes; and
• Other information You voluntarily provide.

Contact Information

• Email address;
• Telephone number;
• Mobile phone number;
• Mailing address; and
• Delivery address.

Order Information

When You purchase Goods from Us, We may collect information relating to Your Order, including:

• Products purchased;
• Product quantities;
• Order number;
• Order date;
• Order status;
• Delivery information;
• Billing information;
• Payment status;
• Refund information; and
• Customer service correspondence relating to Your Order.

Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method used, We may receive information such as:

• Payment confirmation;
• Transaction reference;
• Payment status;
• Payment method;
• Transaction amount; and
• Other information necessary to confirm or reconcile a payment.

We generally do not need to directly store complete credit or debit card details when payments are processed by third-party payment providers.

You should review the privacy policy of the relevant payment provider for further information regarding how payment information is processed.

Technical Information

When You access Our Website, certain technical information may be automatically collected, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Screen resolution;
• Language settings;
• Website access times;
• Pages viewed;
• Referring pages;
• General location information;
• Website interactions; and
• Other technical or diagnostic information.

4. Information Collected Automatically

We may use cookies, web technologies, log files, pixels, tags, and similar technologies to collect certain information about how You interact with Our Website.

This information may help Us:

• Operate the Website;
• Remember preferences;
• Maintain shopping cart functionality;
• Understand Website usage;
• Improve Website performance;
• Analyze traffic;
• Detect suspicious or fraudulent activity;
• Improve user experience; and
• Measure the effectiveness of marketing activities where applicable.

You may be able to control or disable certain cookies through Your browser settings.

However, disabling cookies may affect certain Website functions.

5. How We Use Your Personal Data

We may collect and use Personal Data for purposes including:

1. Processing and fulfilling Orders;
2. Providing Goods and services;
3. Processing payments;
4. Arranging delivery;
5. Communicating with You regarding Your Order;
6. Responding to enquiries and customer service requests;
7. Managing customer accounts;
8. Providing after-sales support;
9. Processing returns, refunds, exchanges, and warranty-related matters;
10. Verifying transactions;
11. Detecting and preventing fraud or unauthorized activity;
12. Maintaining and improving Our Website;
13. Understanding how customers use Our Website;
14. Improving products, services, and customer experience;
15. Managing Our business operations;
16. Maintaining business records;
17. Complying with applicable laws and regulations;
18. Responding to lawful requests from government authorities;
19. Protecting Our legal rights and interests;
20. Resolving disputes; and
21. Sending marketing communications where permitted and where applicable consent has been obtained.

6. Processing and Fulfilling Orders

When You place an Order, We use the Personal Data provided by You to process and fulfill the transaction.

This may include using Your information to:

• Confirm Your Order;
• Verify payment;
• Prepare Your Goods;
• Generate invoices or receipts;
• Arrange delivery;
• Contact You regarding Your Order;
• Provide delivery updates;
• Handle returns or refunds; and
• Provide customer support.

Providing certain information may be necessary for Us to process and deliver Your Order.

If You do not provide information required for fulfillment, We may be unable to process or deliver the Order.

7. Communications

We may use Your contact information to communicate with You about matters relating to Your use of Our Website.

These communications may include:

• Order confirmations;
• Payment confirmations;
• Delivery updates;
• Delivery issues;
• Customer service responses;
• Account-related notices;
• Product availability;
• Refund or return information; and
• Other transactional communications.

These communications may be necessary to provide the services You have requested.

8. Marketing Communications

Where permitted by applicable law, We may use Your contact information to send information about:

• Products;
• Promotions;
• Discounts;
• Special offers;
• New product launches;
• Company announcements; and
• Other marketing or promotional activities.

Where applicable, You may opt out of receiving marketing communications by following the unsubscribe instructions included in the relevant communication or by contacting Us directly.

Opting out of marketing communications will not prevent Us from sending important transactional or service-related communications.

9. Disclosure of Personal Data

We may disclose Personal Data to third parties where reasonably necessary for the purposes described in this Privacy Policy.

Such third parties may include:

• Payment service providers;
• Banks and financial institutions;
• Courier and delivery providers;
• Logistics companies;
• Website hosting providers;
• IT service providers;
• Website maintenance providers;
• Analytics providers;
• Customer service providers;
• Marketing service providers;
• Professional advisers;
• Accountants;
• Auditors;
• Legal advisers;
• Insurance providers;
• Government authorities;
• Regulators; and
• Other service providers supporting Our business operations.

We will take reasonable steps to ensure that third parties receiving Personal Data use it only for appropriate purposes and handle it in accordance with applicable requirements.

10. Payment Service Providers

We may use third-party payment processors to process payments made through Our Website.

When You make a payment, certain payment information may be provided directly to the relevant payment provider.

The payment provider may collect, process, and store payment information in accordance with its own privacy policy and terms.

The Company is not responsible for the privacy practices of third-party payment providers.

You should review the relevant payment provider’s privacy policy before using its services.

11. Delivery Providers

To fulfill Your Order, We may provide relevant information to third-party courier and logistics providers.

This may include:

• Recipient name;
• Delivery address;
• Contact number;
• Order reference;
• Shipment information; and
• Other information reasonably required to complete delivery.

Such information is provided for delivery and logistics purposes.

12. Business Transfers

If the Company undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets, financing, or transfer of part or all of its business, Personal Data may be transferred as part of that transaction where legally permitted.

Where required, We will take reasonable steps to ensure that Personal Data continues to receive appropriate protection.

13. Legal Requirements

We may disclose Personal Data where We reasonably believe that disclosure is necessary to:

• Comply with applicable laws;
• Respond to a court order or legal process;
• Respond to a lawful request from a government authority;
• Protect the rights or property of the Company;
• Investigate suspected fraud or unlawful activity;
• Protect the safety of users or other persons;
• Enforce Our Terms & Conditions; or
• Establish, exercise, or defend legal claims.

14. Data Security

We take reasonable administrative, technical, and organizational measures to protect Personal Data against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include:

• Access controls;
• Password protection;
• Secure Website technologies;
• Restricted access to Personal Data;
• Monitoring and security procedures; and
• Other reasonable safeguards appropriate to the nature of the information.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

Therefore, while We take reasonable steps to protect Your information, We cannot guarantee absolute security.

15. Your Responsibility

You are responsible for keeping any account credentials, passwords, or other authentication information confidential.

You should not share Your password with other persons.

If You believe that Your account or Personal Data has been accessed without authorization, You should contact Us as soon as possible.

16. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing Orders;
• Providing customer support;
• Maintaining business records;
• Managing financial and accounting requirements;
• Resolving disputes;
• Preventing fraud;
• Complying with legal obligations; and
• Establishing, exercising, or defending legal rights.

The appropriate retention period may vary depending on the nature of the Personal Data and the purpose for which it is used.

When Personal Data is no longer required, We may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.

17. Access to Personal Data

Subject to applicable laws and requirements, You may have the right to request access to Personal Data that We hold about You.

If You wish to make an access request, You should contact Us using the contact information provided in this Privacy Policy.

We may require sufficient information to verify Your identity before responding to an access request.

Certain requests may be subject to reasonable administrative requirements or applicable legal restrictions.

18. Correction of Personal Data

You may request that inaccurate, incomplete, or outdated Personal Data be corrected or updated.

If You have an account, You may also be able to update certain information through the available account features.

You should notify Us if any information provided to Us changes.

We may request additional information where reasonably necessary to verify the requested correction.

19. Withdrawal of Consent

Where We rely on Your consent to process Personal Data, You may withdraw that consent by contacting Us.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect Our ability to provide certain services or process certain requests where the relevant Personal Data is necessary for those purposes.

Where We have another lawful basis for processing the information, We may continue to process it to the extent permitted by applicable law.

20. Children’s Privacy

Our Website is intended for general audiences and is not specifically directed toward children.

We do not knowingly seek to collect unnecessary Personal Data from children.

If You believe that a child has provided Personal Data to Us without appropriate authorization, please contact Us so that We can review the matter and take reasonable action where appropriate.

21. Third-Party Websites

Our Website may contain links to third-party websites, platforms, or services.

These third-party websites may have their own privacy policies and terms.

The Company does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policy of each third-party website You visit.

22. Analytics and Website Performance

We may use analytics and similar technologies to understand how visitors use Our Website.

This may help Us understand:

• Which pages are visited;
• How visitors navigate the Website;
• Which products receive attention;
• Website performance;
• Technical problems;
• General usage trends; and
• Areas where the Website can be improved.

Analytics information may be collected directly by Us or through third-party service providers.

Where appropriate, information may be aggregated or anonymized for analytical purposes.

23. Fraud Prevention and Security

We may process Personal Data to identify, prevent, investigate, and address:

• Fraudulent transactions;
• Unauthorized account access;
• Suspicious Orders;
• Payment abuse;
• Security incidents;
• Misuse of the Website; and
• Other unlawful or unauthorized activities.

Where necessary, We may share relevant information with payment providers, delivery providers, professional advisers, law enforcement agencies, or other relevant parties.

24. International Data Transfers

Some third-party service providers used by the Company may process or store information outside Malaysia.

Where Personal Data is transferred to another jurisdiction, We will take reasonable steps to ensure that such information is handled in accordance with applicable privacy and data protection requirements.

Third-party providers may also have their own data protection and security practices.

25. Cookies

Cookies are small files that may be stored on Your device when You visit a website.

We may use cookies for purposes including:

• Website functionality;
• Shopping cart functions;
• User preferences;
• Authentication;
• Website security;
• Analytics;
• Performance monitoring; and
• Marketing or advertising purposes where applicable.

You may adjust Your browser settings to refuse or delete cookies.

However, some Website functions may not operate correctly if certain cookies are disabled.

26. Do Not Track

Some browsers may provide a “Do Not Track” setting.

Because there is currently no universally consistent technical standard for responding to such signals, Our Website may not respond to all browser-based Do Not Track signals.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes in our business operations;
• Changes to the Website;
• Changes in technology;
• Changes in the way We process Personal Data;
• Changes to third-party service providers;
• Changes in applicable laws or regulations; or
• Other operational or legal requirements.

The updated Privacy Policy will be posted on Our Website with a revised “Last Updated” date.

You are encouraged to review this Privacy Policy periodically.

Your continued use of the Website after changes are published may constitute acceptance of the updated Privacy Policy to the extent permitted by applicable law.

28. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from or relating to this Privacy Policy or the handling of Personal Data by the Company shall, where applicable, be subject to the jurisdiction of the courts of Malaysia.

Nothing in this Privacy Policy is intended to remove or restrict any mandatory rights or protections available to individuals under applicable Malaysian law.

29. Your Privacy Rights

Subject to applicable laws and regulations, You may have rights relating to Your Personal Data, including the right to:

• Request access to Personal Data held by Us;
• Request correction of inaccurate or incomplete Personal Data;
• Request information regarding how Your Personal Data is used;
• Withdraw consent where processing is based on consent;
• Raise concerns regarding Our handling of Personal Data; and
• Exercise other rights available under applicable law.

Requests will be considered and handled in accordance with applicable legal requirements.

30. Contact Us

If You have any questions, concerns, complaints, requests, or enquiries regarding this Privacy Policy or the way We handle Your Personal Data, please contact Us:

SMARTSOFT SOLUTIONS SDN. BHD.

Address:
35, JALAN DESIRAN MALAWATI 1/1,
TAMAN DESIRAN MALAWATI,
45000 KUALA SELANGOR,
SELANGOR, MALAYSIA.

Email: smartsoft_solutions@outlook.com

Contact Number: +601172276779

Website: https://smartsoft-solutions.online/

When contacting Us regarding Personal Data, please provide sufficient information for Us to understand and respond to Your request. We may need to verify Your identity before processing certain requests.

By using Our Website, You acknowledge that You have read and understood this Privacy Policy and agree to the collection and use of Personal Data as described above, subject to applicable Malaysian law.